All the returned items must be unused, new and with all Rassme tags still attached within.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it have one.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Items that are damaged as a result of normal wear and tear cannot be returned.
If your item is damaged when you receive it, you can return it immediately. Simply contact our customer care team support@Rassme.com within the three days of receiving your product and we will return it to you.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than Three days after delivery. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than Three days after delivery.
Customized Gifts and gift cards:
Since it’s already been manipulated we cannot return it.
Due to product limitations and hygienic reasons, Silver items cannot be returned.
Any opened electronic package items cannot be returned unless they have any manufacture errors.
Any scratched or broken wooden items cannot be returned.
Some health and personal care items:
Due to product limitations and hygienic reasons.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
To complete your return, we require a receipt or any proof of purchase.
The best thing to do first is to contact us before 3 days of purchasing.
To return your product, you should mail your product to: Building 1, Khalda, Amman, Jordan
in front of Mecca Mall gate 3.
you can request a delivery by us to pick it up for you. However, you will be responsible for paying for your own delivery costs for returning your item. delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
We are using third party delivery company, we will not get anything from the delivery fees. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 50 JOD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
we are working hard to provide a good delivery company to protect your orders till handling them to you with the best price ever we can find, the delivery company is the only party profiting from the delivery process.
Also we pay the insurance to get what you asked for to be undamaged and unopened without adding anything on the delivery charge.
Yes, please send to firstname.lastname@example.org the following:
Your business information and the legal business name.
What items are you interested to rent.
The rent will be free if you let us put a clear signs in your shop with both parties approve.
The free rent will be finished immedatly when you took off the signs. If you took off the signs and continue to show off the items we will calculate how many days and multiply it with 20% of their actual price.
All the rented items must be in the same condition we have sent, we have the right to reject the returns if it was not.
You have to pay half of their price as a guarantee and you will get them again when the return items successfully approved.