Payment

What payment methods do you accept?

We accept all major debit and credit cards such as Visa, MasterCard, Maestro, American Express and other payment methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.

I’ve been charged twice for my order?

Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.
However, it’s possible that we have received a duplicate order. Please send us your order number so we can investigate this further .

Do you offer Cash On Delivery service?

COD service is available in Jordan only.

General Questions

Do you have a physical store I can visit?

No, we operate only online.

Why the website called Rassme?

Rassme means formal in Arabic, our main focus is to provide personalized formal gifts.
Most of our items can be placed on any working desk.
Most of our customers are professional people.

Who's behind Rassme?

rassme  founded 2014 by group of craftsmen who spent their life creating masterpieces and convert any normal piece to a personalized unique piece.
We're a group of craftsmen who spent their life creating masterpieces
Quality-crafted to perfection from our imaginative team of Hand Engravers, Calligraphers, Designers, Carpenters, Sculptors, Jewelers, Illustrators and Artists..

From where you get the products?

Our products came from a variety of countries. We create most of them here in Jordan.
India, Thailand, Malaysia, Yemen, China, Syria, Jordan, Egypt, Nepal and Turkey