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From Amman, Jordan · Delivery information
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Rassme
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Shipping & Returns

Order preparation

Many Rassme products are personalized or prepared to order. International orders can require approximately 1–9 business days of preparation before dispatch, depending on the product and level of customization. Weekends and public holidays can affect preparation time.

Tracking

When tracking is available, shipping details are sent after dispatch. If tracking has not updated for more than 10 business days, contact us so we can follow up with the shipping provider.

Lost shipments

If a shipment is formally confirmed as lost by the carrier after investigation, we will work with you on the appropriate resolution for the order.

PO boxes

For secure delivery, we do not ship orders to PO boxes. A PO box may still be used as a billing address where supported.

Damaged, faulty or missing items

If your order arrives damaged, faulty or incomplete, contact us as soon as possible. Please include your order number and clear photos of the item, inner packaging and outer packaging when relevant. This helps us resolve the issue with the shipping provider faster.

Changes and cancellations

Orders can move into preparation quickly, especially personalized products. Contact us as soon as possible if you need to request a change or cancellation. If production, personalization or dispatch has already started, we may not be able to stop or modify the order.

Returns

For an eligible return, contact us within 14 calendar days after delivery before sending the item back. Returned items must be unused and in their original condition, with the original packaging and included parts or accessories where applicable.

Return eligibility depends on the product type and condition. Certain products may not be returnable for hygiene, safety, product-condition or material reasons. Items damaged through use or normal wear are not considered unused returns.

Items with return restrictions

  • Gold items may have return restrictions.
  • Opened electronics may only be returnable where there is a manufacturing fault or other applicable reason.
  • Health and personal-care items may have hygiene-related return restrictions.
  • Items that have been used, damaged, scratched or altered after delivery may not qualify as unused returns.

Before sending a return

Please contact us with your order number first. We will confirm the appropriate return steps for your specific order.

This page describes Rassme's store procedures and does not limit any mandatory consumer rights that apply to an order.